Healthcare is a diverse industry, with every provider having unique needs and facing different challenges. However similar challenges exist in other industries centered on person to person interactions, like primary education. There are lessons healthcare can learn from these other industries pertaining to governance, overall business operations and managing funding and revenue. In both primary education and healthcare, changes and advancements have been slow to impact the services provided, driving costs and creating a need for breakthrough solutions.
Don’t get me wrong, there are many successful, excellent healthcare providers and educators. However, the argument can be made, and many industry experts agree, that both industries trail others in adopting new technologies and models of service.
Healthcare currently struggles with integrating service models across the continuum of care. The increasingly common stratified approach focuses on an individual’s unique characteristics like age, race, background and habits for decision support. Primary educators working to successfully prepare and teach their students must adapt to and deal with similar issues like diversity and other ‘stratified’ qualifiers.
Some cross-examination could trigger new ideas for healthcare, especially as patient education becomes an increasingly important part of care services. The scope of a provider’s education strategy will need to increase as patient portals, access to electronic health records and patient decision support options become more prevalent.
Providers need to embrace this education trend and integrate it into their transition to wellness care. The roles of CIO’s, and in some instances executive education officers, will expand in the future to include this important aspect of patient care. Providing these integrated services will be key to effectively marketing and drawing new patients in the future.
Ironically, the word ‘doctor,’ in latin means ‘teacher.’
Here a few interesting similarities between healthcare and education I noted from my research:
- Maintaining accountability is very difficult in both
- There’s a general lack of the best and most current resources available
- Primary revenues are derived from third parties: government and the public with primary education versus regulatory and insurance contracts for healthcare
- Business models and operations are historically paper based
- Don’t fully utilize effective integrated strategies
- A need for good knowledge transfer/capture and regeneration strategies
- Both serve as primary social providers for public sector and face diversity everywhere
- Lack of innovation in models of primary education and care
- Need to improve financial models to map from service to revenue
- Changes in ratios, environments, management and strategies force constant adjustments
- Few proven and complete models to emulate
- Lack of ingenuity with developing alternate revenue streams
- Modernization and new technologies create culture and change management issues
- Governed by strict regulations and rules
- Faced with increasing competition in the future